Faster content creation

Training coordinators can create, update, and localize content faster, reducing manual work and making it easier to support restaurants across countries and languages.

Stronger onboarding

Hesburger has moved a large part of onboarding online, helping new employees prepare before their first shift and arrive with greater confidence from day one.

Instant knowledge access

With Knowbot, employees can get relevant answers in their native language, based on Hesburger’s own internal knowledge, whenever they need knowledge.

Scalable training

Learningbank supports a more unified learning approach across nearly 500 restaurants, helping Hesburger keep training consistent while still meeting local needs.

The challenge

Before Learningbank, Hesburger’s learning processes relied heavily on manual work. Updating content and managing translations across multiple countries took significant time and effort.

While the existing setup was functional, it no longer matched the needs of a modern, tech-savvy workforce or the scale of an international restaurant business.

Hesburger needed a more efficient way to keep training consistent across markets, while still making it relevant for local teams. Onboarding, safety, restaurant operations, recipes, role-specific responsibilities, and internal knowledge all had to be easy to access, easy to update, and easy to understand in different languages.

The solution

With Learningbank, Hesburger introduced a centralized and intuitive learning universe for HeseAcademy. The platform has made it easier to create, update, and localize training content, while automatic translation has reduced the time and effort needed to adapt materials across languages.

Unified learning journeys and a shared training calendar help Hesburger deliver the right learning at the right time with less manual coordination.

Training coordinators can now build more engaging and interactive learning experiences, manage unified learning journeys, and support a shared training calendar across teams. This has made content creation more accessible, even for people with limited technical experience.

Learningbank has also helped HeseAcademy evolve beyond a traditional learning platform. With mobile access, communication tools, skill tracking, online and in-person training opportunities, and Knowbot, employees can find training and relevant answers more easily in the flow of work.

"The implementation of the Knowbot has been a standout success. Employees across all nine countries can now receive instant answers in their native languages, significantly reducing time spent searching for information and improving productivity both on the floor and in training environments."

Anastasia Vasileva, Training Manager, Hesburger

The results

Hesburger has already seen clear signs that learning is becoming more efficient, scalable, and connected to everyday restaurant operations. A large part of onboarding has moved online, enabling new employees to prepare before their first shift. This has reduced time spent on in-person orientation and increased confidence and readiness from day one.

The platform has also created strong engagement across the organization. Hesburger’s Security Awareness learning journey reached more than 3,000 completed certifications in just 10 days, showing how accessible and easy the platform is to use.

By reducing manual administration, improving access to knowledge, and linking learning more directly to skills development, Hesburger can support better prepared employees and more people-oriented supervisors. The result is a learning setup that supports employee wellbeing, retention, productivity, quality, and the customer experience.

“Our Training coordinators have found Learningbank very intuitive and easy to work with. It allows them to quickly create, update, and localize content for different countries, while features like automatic translation significantly reduce the time and effort needed to adapt materials across languages.”

Anastasia Vasileva, Training Manager, Hesburger

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