Make every assistant care-ready – at scale
Consistent care delivery across Norway with less admin and fewer questions in the field.
Operational consistency
A distributed workforce can still work to the same standards when readiness is built into everyday workflows.
Less admin follow-up
Progress runs with less chasing and fewer manual workarounds, so HR can focus on improvement instead of maintenance.
Clearer execution
Fewer questions from employees signaled that training was understood and translated into clearer expectations in daily care delivery.
High mandatory uptake
Strong uptake on mandatory learning across turnover. Completion reached up to 98% at scale.
The challenge
Prima Assistanse needed assistants across Norway to show up ready and work to the same standards. Traditional training did not match their reality.
They could not gather employees for face-to-face training. With high turnover and many part-time workers, onboarding and mandatory requirements had to run continuously. Their previous LMS also created friction for both admins and end users. Engagement suffered, and it was harder to keep training relevant and consistent.
Mari Lønne Wergeland
Learning & Development Specialist, Prima Assistanse
The solution
Prima Assistanse structured training into role-relevant learning journeys that guide assistants step by step. This made training easier to follow in real life and easier to run operationally.
Training is released in manageable steps, so employees always know what to do next. The experience is simple and intuitive, which reduces uncertainty and support needs. For admins, it is faster to create and maintain content, which makes it easier to keep training aligned with how care is delivered.
“Once we get people in and they see that ‘OK, it's easy to go through, it's quick to deal with’, it's clear that this really solves a lot of things for us.”
Mari Lønne Wergeland
Learning & Development Specialist, Prima Assistanse
The results
The biggest impact was not more training. It was more consistency in the field and less operational drag for HR.
Prima Assistanse saw fewer questions from employees. That was a clear sign that expectations were understood and could be applied in day-to-day work. HR spent less time chasing and tracking progress manually. Workflows also became smoother through integrations. Mandatory learning reached very high adoption, with completion rates up to 98% as a supporting signal that the setup fits the flow of work.
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