The Skills of Conflict Management
Want to make your employees´ everyday lives easier? In this learning path, they’ll build skills specifically aimed at managing conflicts with customers.
Transforming Conflict into Opportunity
Many frontline employees face conflicts daily. Everyone is different in how they communicate and how they deal with these tense situations. But good customer conflict management can turn a negative experience into a positive one for both the employee and the customer. That's why you should train your employees in Conflict Management.
Your employees will learn:
- What a conflict is and why conflict management is important
- How to use your language and body language to de-escalate the conflict situation
- What tools they can use to achieve the right mentality and understanding to manage the conflict in the best way possible
The modules in this learning path:
- How to identify a conflict
- How to manage a conflict
- How to respond to a conflict
“The pre-made content that you provide [from the Learning Store] helps a lot.”
- Alexandra C, Kaptec
Effective learning techniques for today's learners
This learning path is built up in a way that increases knowledge retention and ensures maximum impact.
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Microlearning modules |
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Case exercises |
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Interactive elements |
Talk with our team today!
We would love to give you a live 1:1 product demo and guide you through this learning path.
