The learning path consists of three microlearning modules. It provides concrete tools for how to deal with conflicts through case exercises and activity elements.
The users will get tested in different conflict cases, where they must decide how they should react in the given situation.
The purpose of the learning path is to teach:
- What a conflict is and why conflict management is important
- How to use your language and body language to de-escalate the conflict situation
- What tools they can use to achieve the right mentality and understanding to manage the conflict the best way possible