The Basics of Fantastic Service
Increase customer experience with next-level training. Your employees will learn key customer-centric techniques, skills, and practices. Real learning. Real change!
Elevating Customer Experience: Empowering Frontline Employees with Essential Service Skills
To more and more customers, service is the most important part of their buying experience. That's why your frontline employees need to know how to handle your customers and meet their expectations.
In the learning path, the employees will learn about the importance of good service, attitude, upselling, complaints, conflicts, and more. The learning path will prepare them for many different real-life situations.
Your employees will learn:
- What good service is – and isn’t
- How to provide good service
- How to handle complaints and conflicts
- Upselling as a service and much more
The modules in this learning path:
- The importance of service
- Proactive service
- Attitude - the secret ingredient
- Telephone service
- It's all about the balance
- The added touch
- Upselling as a service
- How to handle complaints and conflicts
“The pre-made content that you provide [from the Learning Store] helps a lot.”
- Alexandra C, Kaptec
Effective and engaging for today's learners
This learning path is built up in a way that increases knowledge retention and ensures maximum impact.
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Gamification |
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Real-life examples & scenarios |
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Video and audio clips |
Want to try Service Learning Path?
