Why should you use Service Learning Path?
To more and more customers, service is the most important part of their buying experience. Actually, service alone can determine whether a customer will return or not. And in a time where everyone can share their experiences – good as well as bad – on social media, one unsatisfied customer can quickly turn into many!
As the internet’s inspirational quotes say: “Good customer service costs less than bad customer service”. Therefore, it’s important that employees know how they can provide good service – and steer clear of the bad.
Service training in practice
The learning path will consist of 8 modules, with each of them focusing on different aspects of service. Because good service is more than just a smile or “Have a nice day” – and applies to more than just the classic Customer Service sector. The purpose of the learning path is to give the users/employees an understanding of why service is important, what it entails (and does not entail), and how they can provide it.
In order to explain and “practice” each subject in the best way, the learning path uses a combination of high-end gamification; practical real-life examples & scenarios from different sectors; tips and tricks; videos and audio clips.
- The users/employees learn what good service is – and what it isn’t.
- Through practical examples and concrete tips, the users will learn how to provide good service themselves.
- Brings service down to eye level and makes it recognizable for the users/employees– from both sides of the counter.
Bite-sized learning for busy workdays
The learning path consists of these modules:
The importance of service
Proactive Service
Attitude - The Secret Ingredient
Telephone Service
It's All About the Balance
The Added Touch
Upselling as a Service
How to Handle Complaints and Conflicts
A Powerful Platform for Companies to Build Employee Training
- Ready-made templates
- Guides and best practice examples
- Build-in high quality content & learning flows