Improve your team's customer service skills
Increase customer experience with next level training. Your employees will learn key customer-centric techniques, skills, and practices. Real learning. Real change!
Why should you use Service Learning Flow?
To more and more customers, service is the most important part of their buying experience. Actually, service alone can determine whether a customer will return or not. And in a time where everyone can share their experiences – good as well as bad – on social media, one unsatisfied customer can quickly turn into many!
As the internet’s inspirational quotes say: “Good customer service costs less than bad customer service”. Therefore, it’s important that employees know how they can provide good service – and steer clear of the bad.
Service training in practice
The Learning Flow will consist of 8 modules, with each of them focusing on different aspects of service. Because good service is more than just a smile or “Have a nice day” – and applies to more than just the classic Customer Service sector. The purpose of the Learning Flow is to give the users/employees an understanding of why service is important, what it entails (and does not entail), and how they can provide it.
In order to explain and “practice” each subject in the best way, the Learning Flow uses a combination of high-end gamification; practical real-life examples & scenarios from different sectors; tips and tricks; videos and audio clips.
- The users/employees learn what good service is – and what it isn’t.
- Through practical examples and concrete tips, the users will learn how to provide good service themselves.
- Brings service down to eye level and makes it recognizable for the users/employees– from both sides of the counter.
Build lasting value by completing the entire learning flow
01. The importance of service
02. A helping hand
03. Attitude
04. The balancing act
05. Phone service
06. The extra mile
07. Complaint & conflict management
08. Upselling as a service
Learningbank Lifecycle Platform
A Powerful Platform for Companies to Build Employee Training
- Ready-made templates
- Guides and best practice examples
- Build-in high quality content & learning flows
All learning flows are part of Learningbank Lifecycle Platform
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Are you ready to leap your learning and training and shape the employees of tomorrow?
- Drive powerful digital learning with ease that supports employees in any stage in the employee journey.
- Get more effective and engaging learning experiences with less administration.
- Give the best user experience to your employees with our intuitive and award-winning interface - suitable for all devices.